What are the system requirements?

You can watch on PCs running Windows 10, and Intel-based Macs running OSX 10.12+.
You can watch on Android tablets and phones using the latest Operating System.
but
you can watch on iPhones and iPads using Safari.
You will need a broadband or fibre internet connection - dial up will not work. You’ll find a complete list of requirements below.

PLEASE NOTE THE IMPORTANT INFORMATION BELOW:

(as of 17 November 2020)
One of the three DRM technologies we use to protect your platform content, Google Widevine, has informed us of a security vulnerability in their product. This means that it is possible to decrypt content that is delivered to some browsers on Windows and MacOS computers. While Google is working on a solution to fix this, we are taking appropriate actions to protect our clients and stay ahead of this issue.

We have assessed the risk and believe an appropriate action is to restrict playback on some browsers until a fix has been released.

What this means for Windows computer users:

Windows 7, Windows 8.1 are no longer supported (as of 27 November).
Windows 10 is supported.
Content can be played using Microsoft Edge and Internet Explorer 11, as they use PlayReady.
Content **can no longer ** be played on Chrome, Firefox, or Opera. We recommend using the latest version of your browser as earlier versions may not be supported.

Internet Explorer on Windows 7 is no longer supported.
You will need a broadband or fibre internet connection - dial up will not work.

What this means for MacOS computer users:

Mac OSX 10.12 or later.

Content can be played using Safari as this uses FairPlay.
Content can no longer be played on Chrome, Firefox, or Opera.
We recommend using the latest version of your browser as earlier versions may not be supported.
You will need a broadband or fibre internet connection - dial up will not work.

Can I watch content on my iPhone/iPad?

Yes, you can watch content using Safari and this requires iOS 11.2 or later. We recommend using the latest version of your browser as earlier versions may not be supported.

Can I watch content on my Android Device?

Yes, you can watch content using Chrome and this requires Android 6.0 or later. We recommend using the latest version of your browser as earlier versions may not be supported.

I can’t stream any of the content, what’s going on?

Check your minimum system requirements above. We recommend that you update to the latest version of your browser.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.

What happens if I forget my password?

Simply click Forgot your password on the Sign In page, enter the email address you used when you created an account and a link to reset your password will be sent to you.

Why does video playback stall or not play smoothly?

If your internet connection is poor or inconsistent you may experience problems during playback. Try lowering the playback bitrate.

Can I Chromecast content?

You cannot Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices. However Chromecast will still work on your apps if you have them.